Gaming should be enjoyable, not stressful. 8mbt believes every member deserves to play on their own terms, within limits they've chosen for themselves. That's why we provide a full suite of safety tools — completely free of charge.
Features 8mbt provides to help keep you safe
Online gaming and Sports Betting, done right, can be great entertainment. There's a unique thrill in placing a bet while watching a cricket match, and a few minutes on slots can be a genuine way to unwind. But when gaming shifts from enjoyment to habit, it starts to affect other areas of your life.
8mbt isn't here to lecture anyone. We simply believe that responsible gaming is in your own best interest. When betting is a planned form of entertainment, the thrill of winning means so much more — and a loss doesn't have to derail your life.
"Gaming should be a source of joy, not a burden. 8mbt wants every member to play with a smile — and leave with one too."
Online gaming is a new and rapidly growing form of entertainment in Bangladesh — and with that growth, responsible gaming becomes equally important. 8mbt believes every platform has a responsibility to help its members build healthy gaming habits.
Responsible gaming doesn't mean playing less — it means playing smart. Know your budget, know your time, and know when to stop. Every tool 8mbt offers is designed to make that awareness easier.
Most people don't realize when casual entertainment starts becoming a problem. If you notice any of the signs below in yourself, it's worth taking a moment to reflect.
If you notice two or more of the above signs in yourself, take a moment now to complete the self-assessment below. It will give you a clearer picture.
Answer the questions below honestly in your head. Being truthful with yourself is the first step toward getting real help.
In the past month, have you ever placed another bet after a loss just to shake off the frustration — telling yourself "one more win and I'll be fine"?
Does your family or someone close to you know how much you play — or are you keeping it from them?
At the end of the month, does it feel like you spent more on gaming than you intended?
Do thoughts about gaming creep in while you're at work, trying to sleep, or spending time with family?
Have you found yourself playing beyond your intended limit more than once, even after deciding to stop at a certain amount?
Setting limits on 8mbt is simple and entirely in your hands — no need to explain anything to the support team. Just follow the steps below.
Click the profile icon at the top right to open the "Account" menu, then look for the "Responsible Gaming" section.
Choose what works for you — a Deposit Limit, Session Time, Loss Limit, or Betting Limit. You can also run multiple limits at the same time.
For example: "I'll deposit no more than ৳500 per day" or "I'll play no more than 2 hours per session." Write down the amount and save it.
Reducing a limit takes effect immediately. Increasing one requires a 24–48 hour waiting period — this is intentional, to prevent impulsive decisions in the heat of the moment.
Sometimes setting limits isn't enough — you need a full break. In that case, self-exclusion is the most effective solution. It's not a sign of weakness; it's a sign of self-care.
Cooling-off periods from 1 to 30 days, available directly through Account Settings.
ManualFrom 6 months up to 5 years. Just email support to activate.
Via SupportIf you wish to permanently close your account, that option is available. Your remaining balance will be returned.
Via SupportPromotional emails are paused. Opening a new account is blocked.
Automatic8mbt strictly prohibits anyone under 18 from using its services. Age is verified at registration, and KYC documents may be requested at any time. Any account identified as belonging to a minor will be closed immediately.
Take a few simple steps to prevent other family members from accessing your account.
The most effective approach to responsible gaming is planning your budget in advance. Keep in mind — money spent on gaming is an entertainment expense; you may or may not get it back.
Withdrawing your winnings right away is a habit that works really well. Stopping while you're ahead keeps the excitement of that win intact.
Seeking help isn't admitting defeat — it takes courage to make the right decision for yourself and your family. 8mbt's support team handles all such matters with complete confidentiality.
Use Live Chat for responsible gaming support. Available 24/7.
Fully ConfidentialEmail us at support@8mbt.xyz with "Responsible Gaming" in the subject line.
Response within 24 hoursIf keeping gaming under control feels genuinely difficult and you need professional support, consider speaking with a mental health professional. Access to mental health services in Bangladesh is growing. 8mbt can point you in the right direction — just let us know.
Clear Answers to Two Important Questions
Join 8mbt and enjoy peace of mind using all the available safety tools. Registration is completely free.